Privacy Policy
At Urgent Taxis, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or interact with our website. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

a) Personal Information

Name: For booking identification.

Contact Details: Mobile number and email address for booking confirmation and updates.

Address: Pick-up and drop-off locations.

b) Payment Information

Details such as payment method, transaction ID, and billing information for processing payments securely.

c) Device Information

IP address, browser type, operating system, and device type to enhance your experience on our website.

d) Usage Data

Data related to your interactions with our website, such as pages visited, time spent, and booking history, to improve functionality and user experience.

e) Location Tracking (New)

When using our app or website for booking services, we may collect real-time location data from your device to:

Determine accurate pick-up and drop-off points

Enable ride tracking for safety and transparency

Improve routing and service efficiency

Location data is collected only with your explicit consent and can be controlled via your device’s privacy settings.

2. How We Use Your Information

To process and manage your bookings.

To send booking confirmations, updates, and service-related notifications.

To improve our services through customer feedback and analytics.

To resolve disputes, respond to queries, and provide customer support.

To comply with legal obligations and ensure the security of our operations.

To provide location-based services, such as finding nearby drivers and accurate route planning.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:

With our drivers to facilitate your ride.

With payment processors to securely process transactions.

When required by law or in response to legal requests.

To prevent fraud or ensure safety and security.

4. Data Storage and Security

We take appropriate measures to safeguard your personal information from unauthorized access, alteration, or disclosure. This includes:

Encryption of sensitive data.

Regular security audits and updates.

Restricted access to personal information by authorized personnel only.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences and analyze website usage to improve functionality. You can manage or disable cookies through your browser settings, but this may affect certain features of the website.

6. Your Rights

You have the right to access, correct, or delete your personal information, withdraw your consent to data collection at any time, opt-out of marketing communications, and request a copy of your personal data. To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website or services after changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us:

Email: support@urgenttaxis.com
Phone: +91-7310651940, +91-9505560685
Address: NH-09, Near Canara Bank, Masuri, Distt-Ghaziabad, U.P

Thank you for trusting Urgent Taxis. We are committed to protecting your privacy and providing a secure experience.