Terms & Conditions
Terms and Condition
Welcome to Urgent Taxis! These terms and conditions ("Terms") govern the use of our taxi services across India. By using our website or booking a ride, you agree to comply with these Terms. Please read them carefully.
1. Service Availability
Urgent Taxis operates in various cities across India. While we strive to provide uninterrupted services, availability may vary based on location, weather, traffic conditions, or unforeseen circumstances.
2. Booking Policy
- - All bookings must be made through our official channels (website, app, or helpline).
- - Booking confirmation is subject to availability.
- - Accurate details (pick-up and drop-off locations, time, passenger count) must be provided at the time of booking.
3. Payment Terms
- - Payment can be made via cash, card, or digital payment platforms.
- - Fares are calculated based on distance, time, and applicable surcharges.
- - Cancellations may incur charges as per our Cancellation Policy (see below).
4. Cancellation and Refund Policy
- - Cancellations made more than 30 minutes before the scheduled pick-up time are eligible for a full refund.
- - Cancellations made less than 30 minutes before the pick-up time may result in partial or no refund.
- - Refunds (if applicable) will be processed within 7 business days.
5. Passenger Responsibilities
- - Passengers must ensure they are ready at the pick-up location at the scheduled time.
- - Smoking, consumption of alcohol, or illegal substances is strictly prohibited in the vehicle.
- - Any damage caused to the vehicle by the passenger will incur charges.
6. Driver Responsibilities
- - Drivers are trained and expected to provide a safe, professional, and courteous service.
- - Drivers reserve the right to refuse service if passenger behavior is deemed unsafe or inappropriate.
7. Liability
Urgent Taxis is not responsible for delays caused by factors beyond our control, including but not limited to traffic, weather, or technical issues.
8. Privacy Policy
We value your privacy and ensure the security of your personal information. Please review our Privacy Policy for details.
9. Modifications to Terms
Urgent Taxis reserves the right to modify these Terms at any time. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of the changes.
For any queries or concerns, please contact our customer support team. Thank you for choosing Urgent Taxis for your travel needs!
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Booking Details
Booking Type
Delivery
Rental Type
Days (3 Days)
Extra Service
Mobile Charging
Delivery
45, Avenue ,Mark Street, USA
11 Jan 2023, 03:30 PM
Dropoff
78, 10th street Laplace,USA
11 Jan 2023, 03:30 PM
Status
Refund InitiatedBooked On
15 Sep 2023, 09:30 AM
Start Date
18 Sep 2023, 09:30 AM
End Date
20 Sep 2023, 09:30 AM
Personal Details
Address
78, 10th street
Laplace,USA
316 654
No of Person’s
2 Adults, 1 Child
Cancel Reason
On the booking date i have other work on my personal so i am cancelling my bookingOn the booking date i have other work on my personal so i am cancelling my booking On the booking date i have other work on my personal so i am cancelling my booking
Cancelled By User on 17 Sep 2023, Refund will deposited in user account on 19 Sep 2023
Booking Details
Booking Type
Delivery
Rental Type
Days (3 Days)
Extra Service
Mobile Charging
Delivery
45, Avenue ,Mark Street, USA
11 Jan 2023, 03:30 PM
Dropoff
78, 10th street Laplace,USA
11 Jan 2023, 03:30 PM
Status
CompletedBooked On
15 Sep 2023, 09:30 AM
Start Date
18 Sep 2023, 09:30 AM
End Date
20 Sep 2023, 09:30 AM
Personal Details
Address
78, 10th street
Laplace,USA
316 654
No of Person’s
2 Adults, 1 Child
Booking Details
Pick up Location
Drop Location
Pickup Date & Time
Return Date
Coupon
Payment Detail
Payment Method
Read Before book
- Driver Details: - Driver details will be shared up to 30 mins prior to departure.
- Delays: - Due to traffic or any other unavoidable reason pickup may be delayed by 30 mins.
- Inclusions: - Fares includes, One Pickup and One Drop.
- Only in One-way Trips Toll Tax and State Taxes Included.
- Exclusions: - After extra km running charges will be applicable. Distance will be calculated from point to point.
- Extra Pickup/Drop Charge Amount: 500 Rs. /Pickup with extra km charges.
- You need to pay toll tax, state tax or other similar taxes directly to the driver if not mentioned in Inclusions/Read before you book.
- Receipts: - Parking and Airport charges will be extra wherever applicable. You need to collect receipts from the driver for any extra charges paid directly to the driver during the trip. Urgent Taxis is not liable to provide any invoices for such amount.
Luggage Capacity: -
- For Hatchback/Sedan luggage (no. of bags) 2 bags.
- For SUV/INNOVA luggage (no. of bags) 4 bags.
Waiting/Night Charges: -
- Waiting charges for Hatchback 150/hr. after 30mins.
- Waiting charges for Sedan 200/hr. after 30mins.
- Waiting charges for SUV 250/hr. after 30mins.
- Night charges applicable (between 10:00PM to 05:00AM) For Hatchback/Sedan 250/Night.
- Night charges applicable (between 10:00PM to 05:00AM) For SUV/INNOVA 300/Night.
- Night charges applicable (between 10:00PM to 05:00AM) For Traveller 500/Night.
- AC will remain switch off in Hilly Areas.
Additional Information:-
- Cab will be provided on the basis of availability.
- We do not commit on particular fuel type vehicle. It will be as per mentioned in name by cab provider.
- If a CNG refill has to be done, the turnaround time may be over 30 minutes due to less availability of stations and long queues.
- You are not allowed to take pets with you inside the cab.
- You are solely responsible for managing your own travel schedule. Urgent Taxis will not be liable for any compensation if you happen to miss your scheduled flight, train or bus due to delay pickup, traffic jam or delay due to any other reason during the trip.
- Any grievances or claims related to the cab travel should be reported to Urgent Taxis within 48 hours of travel time.
- For cancellation no penalty till 2hrs before departure and 100% penalty beyond that.
- Contact Info: - please visit the My Booking Section on the app/website or use the link shared with you in booking confirmation SMS. In case of any issue regarding cancellation, please call our support team at +91-7310651940, +91-9505560685.
Other: -
- Urgent Taxis will not be responsible if your valuables are left in the car or you leave them in the vehicle.
- Urgent Taxis (UT) will not be held responsible for any cancellation or delay of service in case of any natural calamity, agitation or strike, traffic jam or road blockage, etc.
- Urgent Taxis reserves the right to cancel or change the booking of a vehicle at any point
- In the event of cancellation of a cab trip, Urgent Taxi’s liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket.
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Booking Details
Booking Type
Delivery
Rental Type
Days (3 Days)
Extra Service
Mobile Charging
Delivery
45, Avenue ,Mark Street, USA
11 Jan 2023, 03:30 PM
Dropoff
78, 10th street Laplace,USA
11 Jan 2023, 03:30 PM
Status
InprogressBooked On
15 Sep 2023, 09:30 AM
Start Date
18 Sep 2023, 09:30 AM
End Date
20 Sep 2023, 09:30 AM
Personal Details
Address
78, 10th street
Laplace,USA
316 654
No of Person’s
2 Adults, 1 Child
Cancel Reason
On the booking date i have other work on my personal so i am cancelling my bookingOn the booking date i have other work on my personal so i am cancelling my bookingOn the booking date i have other work on my personal so i am cancelling my bookingOn the booking date i have other work on my personal so i am cancelling my booking